What does Experience by Ingleside do?
Experience by Ingleside is a personal concierge built for wherever you call home. Select the vetted services you want, and let your concierge take care of the rest.
How Does it Work?
Let your concierge take care of the logistics of life.
Experience by Ingleside services are priced based on the services you need, the frequency of those services, and the number of bedrooms and bathrooms in your home. You can either customize one of four ready-made collections, or customize your own collection of services.
Take Back Your Time
& Your Retirement
Our concierges make us different.
Your concierge will schedule your services, coordinate day-of logistics, and send you a consolidated bill at the end of every month. No more juggling payment methods or due dates.
And, you can always give your concierge a call whenever you need to make a change.
3 Different Concierge Offerings
Home Concierge
You've spent years doing chores: now it's your turn to take a break. Let your Experience by Ingleside concierge organize tailored services, like house cleaning, meal delivery, laundry, and more. You can pick the ones you want, and then spend your time, your way. We'll take care of the rest.
Move Concierge
Downsizing takes so much time, many people often never get started. Make downsizing, junk removal, packing, and even moving a breeze with Experience by Ingleside. Your concierge will organize every service you need, manage the scheduling and logistics of the work, and keep you informed every step of the way.
Amenity Concierge
Do you live in one of Ingleside's three campuses? Bring even more of the best of DC, Maryland, and Virginia right to your door: services like pet care, dry cleaning, transportation, personal shopping, and so much more. Let your concierge know what you need, sit back, and relax!
Bundle the perfect services. Your Concierge handles the rest.
Frequently Asked Questions
Can I trust the services you send to my home?
Yes! Our four-factor vetting includes referrals and background checks for every service provider, allowing you to be sure that we only partner with trusted, reliable companies who deliver high-value services.
How do I make changes?
Your concierge will add, remove, or change your services upon request. Just let them know.
What if I want to switch my services?
You always have full control over the services you receive. We'll be able to make changes to your services in three ways:
(1) When you're selecting services: We'll give you the option to add more services to it – whether they are brand-new services or changing the frequency of existing services.
(2) During your Initial Membership Call:We'll schedule time to talk after you select your services, so we can find the best days and times for you to receive your services. We'll set time aside during this call to talk about any additional services you might want.
(3) During our pre-or-post-service check-in: We'll contact you before and after every service is delivered so you know what to expect and so we can make sure you're fully satisfied with what you received.
We'll always check whether there are any new services you would like to add.
How do I pay for services?
Your concierge will create and send you a consolidated monthly bill from all the services you received that month. We can keep your payment info on file, so you don't have to juggle due dates or payment methods.
Do I need an app?
Nope! We want your user experience to be as simple as possible. All you need is to schedule your first concierge call and let us know if you prefer to talk via phone call, text message, or email. No apps needed.
What do I do if I don't need a service on a certain week?
No problem! Just let your concierge know, and they'll pause that service.
What if a service provider doesn't show up?
We take several steps to prevent no-shows, including confirming each week with your providers that they're prepared to deliver your services. If a service provider doesn't arrive, though, please call your concierge to let them know.
Our policy is to contact you after we expect a service was delivered to make sure you're satisfied, so if you don't get a chance to call us in the event of a no-show, we'll still contact you.
Either way, we'll make it right by finding an alternate provider to deliver the service as quickly as possible.
What if I already have a provider I want to use?
We know how important it is to find a trusted provider, and we want you to keep using them. Let us know that you have a provider who you prefer, and we'll add them to your account and consolidated bill.